A foul woman - she was. OK, not exactly foul, but there was a huge personality clash with me. I rang up this travel agency to find out some information about payment policies. She started out all professional and polite. As the conversation wore on, and she realised i was singaporean, or rather i sounded like one, she's singaporean too, by the way she started to get all chummy, and cross the customer-server boundary. She peppered lahs and what not in her speech, very unbecoming. And she slipped in CANTONESE phrases. I mean, what the fuck is that all about? She even dared to ask me if i speak cantonese? How dare she assume every singaporean speaks cantonese? I had half a mind to slam the phone down on her. She sounded so desperate for business, YET the agency cannot take cards that do not have a UK-billing address. Talk about poor service. The cantonese bit just was the final straw. Nothing against cantonese speakers, but what's up with the assumptions? So what if most chinese here in the UK hail from cantonese provinces? I am thoroughly insulted by her insinuations and will not have any more dealings with this agency. Grr...


Ok, overreacting. But please, her tone was over-friendly. Friendly is ok. But not over-friendly. That is just unacceptable.